I purchased the Optio T20 on 11/28/06 from e-tailer Wild Digital. A call from their sale department upgraded the sale price from $239 to $400, which would include extra battery, starter kit & 3 year extended warranty. Within the first week the lens of the camera got stuck in the out position and the camera froze up. I resolved this by removing and reinserting the battery. On day 28, the same thing happened. This time the battery trick did not work. I sent the camera (double boxed and wrapped in bubble wrap and popcorn) to Mack Camera - who sent it back to Pentax. Yesterday I received a notice that unless I sent them another $185, they would send me back the camera unrepaired and uninsured. All three companies are refusing to fix the camera saying it was damage due to impact. In investigating this camera on several digital camera websites, I am seeing that this type of problem is common with other Pentax Optio models. I did not drop or cause any other type of impact to the camera during the 28 days it was in my possession. Now I am out $400 and still don't have a working camera. If you know of any recourse, please let me know.